When was the last time a company asked about their product? Did you come across any kind of interaction where the company was eager to know about their products or services? How well they treated you while you walk in some restaurant? Did you felt something good or bad about their services? Well! We all know customers are the real king of the market. For every company customer satisfaction is their number one priority and working towards that is their ultimate aim. At times business wants to do something good for their customers but has no idea of what actually they want. This day helps them to reminder that what customers expect from them.
Get to know your customer day is celebrated on the third Thursday of each quarter. This July it is marked on 18th.
Here are some of the customer centricity quotes which will inspire every businessman to understand their customer day well and do something for them in the future.
The golden rule for every businessman is this: ‘Put yourself in your customer’s place.’ – Orison Swett Marden
As a businessman, one must understand how a customer must be thinking. If he can do that he obviously can make his business grow as he knows what his customers want.
The aim of marketing is to know and understand the customer so well the product or service fits him and sells itself. – Peter Drucker
If the product is made from the customer’s point of view. The product will have all required features in it and make the product one of the best in the market.
The first step in exceeding your customer’s expectations is to know those expectations. – Roy H. Williams
The key factor in the business to know what exactly customers are expecting. If one understand his customer’s expectation. He will be there in the market for long period of time.
Great customer service does not come by chance. It is the result of training and ensuring there are enough assistants to serve the customers. – Theo Paphitis
Customer services is not some gimmick, proper training goes into it. Employer must understand and learn how to treat their customers that can be ensured via proper training method.
If you work just for money, you’ll never make it, but if you love what you’re doing and you always put the customer first, success will be yours. – Ray Kroc
Businesses is more than a money-making industry, to sustain in the business for long period, a healthy relation with the customer is must.
I think competition is good. It finally delivers the best value to the customer, and I think it keeps all the players on their toes. – Chanda Kochhar
With more and more businesses coming in the market, the competition also increased which increasing options for the buyers. From customers point of view competition in the business is welcomed as they get the best product as the businesses need to serve them with the best product to stay in the market.
Customer service is just a day-in, day-out, ongoing, never-ending, unremitting, persevering, compassionate type of activity. – Leon Gorman
Customer service is a never-ending process. It starts at the time when a product is manufactured and continues even after the product is sold. The ultimate aim of the product is to suffice the need of the customer.